Privacy Policy

3.0 Privacy Policy

3.1 Introduction

This Privacy Policy explains how Bimotech collects, uses, stores and protects personal data when providing services, responding to enquiries, supporting customers, operating websites and portals, and carrying out normal business activity.

Bimotech is committed to handling personal data lawfully, fairly and transparently and in accordance with applicable data protection law.

3.2 Who We Are

Bimotech is the controller of personal data processed in connection with its own business operations, website enquiries, customer communications and service delivery, except where Bimotech processes personal data solely on behalf of a customer.

3.3 What Data We Collect

Depending on how you interact with Bimotech, we may collect and process

• name, job title and organisation details
• email address, telephone number and contact details
• support request details and correspondence
• user account details and access records
• technical information such as IP address, browser type, device information and system logs
• website usage information collected through cookies or analytics tools, where used
• information submitted through forms, portals, booking systems or web applications operated by Bimotech

Bimotech does not intentionally collect more personal data than is reasonably necessary for the relevant purpose.

3.4 How We Use Personal Data

Bimotech may use personal data to

• respond to enquiries and provide quotations
• deliver support, maintenance, hosting, development and related services
• create and manage user accounts and access permissions
• monitor, secure and improve systems, websites, portals and applications
• communicate about service issues, maintenance, updates and account matters
• maintain internal business records and comply with legal or regulatory obligations

3.5 Lawful Bases

Bimotech processes personal data on one or more of the following lawful bases

• performance of a contract
• compliance with a legal obligation
• legitimate interests, where those interests are not overridden by your rights and interests
• consent, where consent is specifically required

3.6 How We Share Data

Bimotech may share personal data with trusted third parties where reasonably necessary for service delivery, including hosting providers, software vendors, support platforms, infrastructure providers, email providers, analytics providers and professional advisers.

Personal data will only be shared where there is a legitimate business need, legal basis or legal obligation to do so.

3.7 Data Retention

Bimotech retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes, enforce agreements and comply with legal, tax or regulatory obligations.

3.8 Data Security

Bimotech uses reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

• access controls and password protection
• appropriate account permissions
• security monitoring and maintenance where applicable
• use of reputable third party service providers

3.9 Cookies and Analytics

Bimotech websites may use cookies and similar technologies for functionality, security, performance and analytics. Where required by law, users will be given appropriate cookie choices.

A separate Cookie Policy may also apply where relevant.

3.10 Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to

• request access to your personal data
• request correction of inaccurate data
• request erasure of data in certain circumstances
• request restriction of processing in certain circumstances
• object to processing in certain circumstances
• request transfer of your data where applicable
• withdraw consent where processing relies on consent

You also have the right to complain to the Information Commissioner’s Office if you believe your personal data has been handled improperly.

3.11 Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact support@bimotech.co.uk .

Bimotech may update this Privacy Policy from time to time to reflect changes in services, operational practices or legal requirements.